Points to note when your order is delivered
Products that cannot be delivered by a regular delivery service, for example because of their size or weight, are delivered to the customer by our furniture delivery partner, by appointment. This includes box springs, divan beds, headboards and mattresses, among others. When delivery involves stairs, our furniture delivery partner delivers up to the second floor only.
The customer is responsible for checking whether products can be delivered in the normal way, by manpower, via a lift, stair opening and/or stairwell. The customer must inform DOUXE in advance if there are circumstances that could hinder delivery at the agreed location. If delivery at the agreed location turns out not to be possible, DOUXE may suffice with delivery to the front door on the street side of the delivery address or otherwise as far as delivery was possible.
At the customer’s request, DOUXE is also willing to take the product in question back and schedule a new delivery appointment. If additional equipment is needed to make delivery possible, for example a removal lift, crane or other equipment, the costs for this are borne by the customer. Likewise, if adjustments have to be made to the products to make them fit so that delivery at the agreed location can take place, the costs involved are borne by the customer.