Returns

You have the right to return the items within a period of 14 days.

Returns are only possible via our online returns portal or by email. Returning products to the showrooms is not permitted.

Go to the returns portal

For returns within the Netherlands, the cost is €7.50 (with the exception of box springs and mattresses). For Belgium and other countries, return costs are available on request.

Returns and the impact on the environment

We encourage you to order mindfully, so that returns and their impact on the environment are kept to a minimum. Would you still like to return something? Combine your returns in one shipment and avoid unnecessary transport.

Most of our returns are carefully inspected and offered again in the webshop. Other products are processed responsibly.

Returns are possible under the following conditions

  • You are only liable for any diminished value of the goods resulting from use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  • During the withdrawal period, you must handle the product and its packaging with care.
  • You may only unpack the product to the extent necessary to assess whether you wish to keep it.
  • The packaging and accessories must (where reasonably possible) be in new condition so that we can sell the product again straight away.
  • You may only assess and try the product in the way you would be allowed to assess a product in a physical store. This means that you may not sleep under or on bedding, bed linen, mattresses or mattress toppers.

Items you cannot return

  • Products that have been made to measure especially for you.
  • Hygiene products.
  • Embroidered products that have been made to measure according to the customer's specifications.

Return address

DOUXE WAREHOUSE - VASCO
Ringdijk 378
2983 GS Ridderkerk

Withdrawal period

You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us, by means of an unequivocal statement (for example in writing, by post, fax or email), that you are withdrawing from the contract. You may use the model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, you will receive from us all payments you have made up to that point, including delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such a refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days after the day on which you informed us of your decision to withdraw from the contract. You are on time if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods.

Returns policy and sustainability

When considering a return, it is important to take into account the impact on your ecological footprint. A delivery has already taken place beforehand. Do you have any questions about a product? Take a look at our FAQ or contact our customer service. We are happy to help you make the right choice.

Would you like to test a product?
Visit one of our concept stores in Amsterdam or The Hague. This way you can experience the product before making a decision, which helps to prevent unnecessary returns.

Still want to return?
Would you like to return your product? Then follow these steps:

  1. Pack the product carefully in its original condition.
  2. Place all items in one box.

Our warehouse staff thoroughly inspect every returned product and categorise it as:

  • New
  • Outlet/As new
  • Recycle

Thanks to your care, 95% of returned products can be resold as new or given a second life in our outlet.

Read our tips on returns, delivery and COâ‚‚ emissions here

Together we reduce waste and contribute to a more sustainable world.