Warranty Conditions

The statutory warranty applies to all items you buy from us. The statutory warranty means that a product is, or does, what the consumer may reasonably expect of it as long as it is used normally. For some products, our own/manufacturer's warranty also applies. This warranty does not affect the statutory warranty.

In addition, unlike in the Netherlands, the statutory warranty is subject to a time limit, and this may differ per country. This must also be communicated. The statutory warranty periods per country are listed below. 

In Germany, a mandatory statutory warranty period of 2 years applies.

In Belgium, a mandatory statutory warranty period of 2 years applies.

Manufacturer's warranty

All DOUXE products are made with the greatest possible care and expertise by skilled people. Every product is thoroughly checked and meets strict quality guidelines and durability requirements. Should a complaint nevertheless arise as a result of material, construction or manufacturing defects, DOUXE takes responsibility and offers a Store Credit, or replaces or repairs the product, in accordance with the warranty conditions. A DOUXE Store Credit is a ‘shop credit’ that can be spent at DOUXE.

Due to depreciation and normal wear and tear, the amount of the Store Credit to the buyer decreases every year. The original invoice or other proof of delivery from DOUXE is required as proof of purchase.

Box springs and mattresses

The standard warranty applies to box springs and mattresses. Due to depreciation and normal wear and tear, from the 2nd year onwards the value of the Store Credit to the buyer decreases annually and the buyer's own contribution increases accordingly. The buyer's own contribution is based on the table below. Any transport costs may be charged to the buyer.

Time elapsed         buyer's own contribution

Year 1                    0% of the original invoice value

Year 2                    25% of the original invoice value

Year 3                    50% of the original invoice value

Year 4                    75% of the original invoice value

Year 5                    warranty is replaced by service

A full 15-year warranty against breakage of the steel springs is given on box spring and mattress interiors.

Mattress toppers and duvets

The standard warranty applies to mattress toppers and duvets. Due to depreciation and normal wear and tear, from the 2nd year onwards the value of the Store Credit to the buyer decreases annually and the buyer's own contribution increases accordingly. The buyer's own contribution is based on the table below. Any transport costs may be charged to the buyer.

Time elapsed         buyer's own contribution

Year 1                    0% of the original invoice value

Year 2                    50% of the original invoice value

Year 3                    75% of the original invoice value

Year 4                    warranty is replaced by service

Bed linen and bath linen

The standard warranty applies to bed and bath linen. Due to depreciation and normal wear and tear, from the 2nd year onwards the value of the Store Credit to the buyer decreases annually and the buyer's own contribution increases accordingly. The buyer's own contribution is based on the table below. Any transport costs may be charged to the buyer.

Time elapsed         buyer's own contribution

Year 1                    0% of the original invoice value

Year 2                    50% of the original invoice value

Year 3                    warranty is replaced by service                    

Pillows

The standard warranty applies to pillows. Due to depreciation and normal wear and tear, from the 2nd year onwards the value of the Store Credit to the buyer decreases annually and the buyer's own contribution increases accordingly. The buyer's own contribution is based on the table below. Any transport costs may be charged to the buyer.

Time elapsed         buyer's own contribution

Year 1                    0% of the original invoice value

Year 2                    50% of the original invoice value

Year 3                    warranty is replaced by service                    

Electric adjustable box springs

The electric motors are completely maintenance-free and the standard (2-year) warranty applies. Due to depreciation and normal wear and tear, from the 3rd year onwards the value of the Store Credit to the buyer decreases annually and the buyer's own contribution increases accordingly. The buyer's own contribution is based on the table below. Any transport costs may be charged to the buyer.

Time elapsed          buyer's own contribution

Year 1                    0% of the original invoice value

Year 2                    0% of the original invoice value

Year 3                    25% of the original invoice value

Year 4                    50% of the original invoice value

Year 5                    75% of the original invoice value

Year 6                    warranty is replaced by service

DOUXE reserves the right at all times to offer the buyer an appropriate solution, which may consist of repair, or replacement with the model concerned or an equivalent model. 

Transport costs abroad are always charged reasonably and in consultation with the buyer. These standard warranty conditions also apply if the product concerned was sold by a dealer authorised by DOUXE, provided that the dealer's name, address and date are stated on the original invoice.

Exclusions

For all products, damage resulting from improper or injudicious use, intentional damage, negligence or insufficient care of the delivered goods, as well as wear and tear from normal use, is not covered by the warranty. The warranty does not apply to products that have been stored incorrectly, modified, or cleaned or (dis)assembled incorrectly or with unsuitable cleaning products. Products that have been stored outdoors or placed in a damp environment are not covered by the warranty. This warranty does not cover indirect or incidental damage. To be able to claim under the warranty, the specific care instructions for each product must be followed.