Terms & Conditions | DOUXE Resident Membership
Article 1: Definitions
DOUXE: DOUXE Hotel Luxury, trading through douxestore.nl.
Membership / Programme: the loyalty programme through which you earn points and can redeem them for rewards.
Member: a customer with an active account on douxestore.nl who has signed up for the programme.
Points: loyalty points you receive in accordance with the terms on this page and/or as shown in your account.
Rewards: discount benefits you can claim with a certain number of points.
Article 2: Participation & Registration
Participation in the membership is free of charge.
You become a member by creating an account (or logging in) on douxestore.nl and signing up for the membership.
The membership is personal and intended for consumers. DOUXE may refuse or terminate participation in the event of misuse or fraud.
Article 3: Welcome Gift
When you become a member, you receive a welcome gift of 25 loyalty points. These points are automatically added to your account.
Article 4: Earning Points
You earn points on purchases on douxestore.nl and (where available) in one of the DOUXE Concept Stores, provided your purchase is linked to your account.
You earn points based on your order value: 1 point per €1.
Points are calculated on the amount paid after discount, excluding shipping costs.
DOUXE may offer (temporary) promotions through which you can earn extra points. The terms of such promotions will then be communicated separately in your account and/or on the website.
Article 5: Redeeming Points (Claiming Rewards)
Once you have enough points, you can redeem a reward via your account. You will then receive a discount code that you can apply at checkout.
Rewards are a discount on the product value and cannot be exchanged for cash.
A maximum of one reward can be used per order.
Rewards do not apply to shipping costs and are not valid on gift cards.
Article 6: Rewards and Spending Thresholds
You can always find the current rewards and thresholds in your account and on this page. Examples of rewards in the programme include:
At 500 points: €15 discount (redeemable on a minimum order of €300)
At 1,200 points: €30 discount (redeemable on a minimum order of €500)
At 2,000 points: €50 discount (redeemable on a minimum order of €750)
(Please note: DOUXE may adjust rewards and thresholds; see Article 11.)
Article 7: Validity & Expiry of Points
Your points are valid until 12 months after they are awarded. After this period, they expire automatically.
Unredeemed points cannot be reinstated once they have expired.
Article 8: Returns, Cancellations and Corrections
In the event of a (partial) return, the points you earned with that item will be deducted from your points balance again.
If you have used a reward and you return (part of) your order, this may affect your final benefit. DOUXE reserves the right to correct the number of points and/or the reward benefit where necessary.
Article 9: Personal Use, Transferability & Misuse
Points and rewards are personal, linked to a single account and non-transferable.
Points and rewards cannot be exchanged for cash and will not be paid out.
The loyalty programme is strictly personal. Points earned and rewards are inextricably linked to the specific email address and the associated account with which the order was placed. It is not possible to transfer points earned, accounts or rewards to, merge them with, or consolidate them under another email address, regardless of whether these accounts belong to the same person.Â
In the event of suspected misuse (e.g. fraudulent earning or claiming, multiple accounts, resale of rewards), DOUXE may cancel points, withdraw rewards and/or terminate the membership.
Article 10: Termination of Your Membership
You can end your membership by deleting your account or unsubscribing (where available).
On termination of your account or membership, outstanding points and unredeemed rewards expire.
Article 11: Changes and Termination by DOUXE
DOUXE may change or end the membership, the points thresholds and/or the terms and conditions. In the event of important changes, DOUXE will inform you by email and/or via the website.
Article 12: Privacy
For participation in the membership, DOUXE processes personal data (such as your account details and purchase history) in order to award points and manage rewards. DOUXE's privacy statement applies to the processing of personal data.
Article 13: Liability
DOUXE is not liable for damage resulting from (temporary) unavailability of, or errors in, the membership, except in the case of intent or deliberate recklessness. DOUXE makes every effort to register points balances and rewards correctly; in case of doubt, DOUXE's records are decisive.
Questions?
Do you have any questions about your points balance or rewards? Please contact us via info@douxe.eu
 or check your account page for your current status.