Withdrawal period
You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us, by means of an unequivocal statement (for example in writing, by post, fax or email), that you are withdrawing from the contract. You may use the model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, you will receive from us all payments you have made up to that point, including delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such a refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days after the day on which you informed us of your decision to withdraw from the contract. You are on time if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods. Â